Admin menu -> Reply Management -> Actions

On the Actions tab, you create reply mailboxes and decide how reply mails are to be handled.

Create reply mailbox

  1. Click Create New to open the corresponding dialog box.
  2. Replace the undefined string with a string of your choice. This constitutes the address component prefixing the @ sign; for the domain name suffixing the @ sign you can use either eemms.net (the Emarsys email domain) or an existing customized domain/subdomain.

    Attention: The domain/subdomain you specify is reserved for Emarsys emails. You cannot use email domains for which you have already set up inboxes with other mail servers.

  3. Click Create Address to add the address to the list.
  4. To remove an address, tick the corresponding check box and click Delete Address.

Define how to handle reply mails

  1. Select a Reply mailbox.
  2. Click Edit.
  3. For each category you can select one of the following actions:

    • Forward – reply emails with this category assigned are forwarded to one or several email addresses, which you can enter in the Forward to column. Multiple email addresses must be separated by ‘;’.
    • Forward with action buttons – reply emails with this category assigned are forwarded to one or several email addresses, which you can enter on the right; action buttons are included.
    • Ignore – reply emails with this category assigned can be ignored; e.g. Out-of-Office emails.

If you want the system to automatically delete the reply mails after the defined action has been performed, activate the Delete option.