How to Encode an Import File to UTF-8

Emarsys requires all contact data to be encoded in UTF-8. If you try to import a file which uses another encoding, the import will not be successful. Most text editors offer functionality to to change the encoding – please check the documentation of the editor you are using. Below are two examples of how to do this, using the standard editors provided by Windows and Mac operating systems.

In Windows, using Notepad

Depending on your windows version, and which version of Notepad you are using, the encoding options are either located in the File menu under Encoding, or available in the Save As dialog.



For Mac Users

  1. Locate the file you want to import and open it using TextEdit.

  2. Open the TextEdit menu and select Preferences. In the Preferences dialog, open the Open and Save tab and under Encoding select Unicode (UTF-8).

  3. Your file will now be saved using UTF-8 encoding and you can continue with the import.